frequently asked questions
Below are the answers to the most frequently asked questions. Of course, if there is no answer to your question here, please don’t hesitate to contact us.
Confused by weight limits?
The weight limits are set by EU (15kgs) and US (18kgs). They are set low as they are based on seats that attach to the handlebars where it is clearly dangerous to have too much weight. Our seat doesn’t attach in this way which is why it is unique. It actually improves the balance of the bike as the patented bar puts all the baby weight in the centre of the bike. Weight is never the factor that stops a child using the seat, it is height. This normally occurs at aged 4.
Where is my order?
Our orders cut off at 1pm, though email us at firstname.lastname@example.org to see if we can squeeze a late order in.
Once you have placed your order pre cut off. You should receive tracking information that evening if you gave us your email information.
Your order should be with you within 48hrs (24hrs if you paid the £5 expedited delivery charge).
DHL can deliver upto 8pm. If you have not received your order within 48hrs, then please call.
We do not deliver or ship at weekends.
How quickly can you deliver?
Our standard is 48hrs, but we do offer a 24hr delivery service for a charge of £5.
Cut off is 1pm, though email us to see if we can squeeze a late order in.
We do not deliver or ship at weekends.
I have a question on measurements.
Please go onto our PHOTO GALLERY and into the folder called SPARES / MEASUREMENTS.
Will it fit my bike?
“Yes”. Well my experience tells me that will be the answer. It is a “no” about 1 in every 200 times I am asked, seriously. But to be safe, email me at Mat@WeeRideUK.co.uk the name of your bike or a picture, and I can advise you.
How to fit a WeeRide bike seat.
Will my child fit in the seat?
What is the best way to get a quick response?
Please email Mat@WeeRideUK.co.uk for quickest answer day and night. Quicker than a phone call.
Where is the best place to buy one of your child seats?
We have a list of all our retailers on this here. We would always prefer you to buy from a physical store. These guys are the experts. If there isn’t a store near you, then the cheapest place to buy WeeRide products is weerideuk.co.uk.
Where is the best place to buy a balance bike/tag along?
Unfortunately we don’t have many physical retailers for these products, though Mothercare and Asda Living periodically support them. The best place is therefore our online store.
Is the product in stock?
Our online store will tell you if the item is in stock. If not in stock we will try and give a date of when it will be back.
What is the difference between the Safe Front 2011 and the Kangaroo seat?
Higher sides for increased child stability. Added strap underneath the bar for extra stability. 2 movement thumbscrew for safety. 2 movement buckle release for safety. Additional straps on footcup holders. Increased seat size.
Why is the "Supa Smoov" pivot on your tag so important?
The pivot controls the movement of the tag behind your bike so is the most important part. Our patented hitch gives a consistent movement, unlike other manufacturers.
What is the difference between the standard and deluxe versions of the seat?
The Deluxe has a thicker padding on the seat and podium and we tend to recommend for under 18 months. Over 18 months they do not need the extra padding as they have built up their own!
What is the difference between the Co Pilot and the Pro Pilot?
The Co is steel and the Pro is aluminium. The Pro is the best looking bike you will see as is brushed aluminium with a red glaze.
Where can I buy spares?
We have our spares listed here.
I want to be a reseller/retailer.
Great, please email us your information to Mat@WeeRideUK.co.uk.
I would like to pickup my items.
No problem. There is a £5 collection charge. Please call Roz on 07801042536
I just want to chat to someone.
Then feel free to call 0845 625 0565 and we will do our best to get back to you as soon as possible. We are very busy after cut off and so morning / early afternoon calls are more likely to be responded to quickly.
I have seen other frontseats coming onto the market, why should I buy a WeeRide?
It is the original and best. It meets EU standards unlike most of the others. The WeeRide fits to nearly all bikes, men’s and women’s and importantly does not affect the steering due to the way it connects, or the balance as it is centre and not front mounted. It is also built to the highest spec with your child’s comfort in mind.
How easy is it to install?
You should be able to install it yourself in about 20 minutes . Check out the 2 minute video on our videos page to give yourself a better idea.
How much does it weigh?
Installed weight is just over 7lbs/3.2Kgs.
I want to return my product.
No problem. It is very rare we have a returns request, so please email me first to see if I can resolve your issue, Mat@WeeRideUK.co.uk.